Shipping Policy
Order Processing All orders are processed and shipped within 72 hours of placement.
Typically, orders placed before 12:00 PM (Monday–Friday) are processed and shipped the same business day. Orders placed after 12:00 PM or on weekends and holidays ship the next business day. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods
- Standard Shipping: USPS Priority Mail
- Local Delivery: Available in Orange County, California
- Local Pickup: Please contact us in advance to schedule a pickup
Shipping Rates
- Standard Shipping: Free on orders over $50; calculated rates apply to smaller orders
- Local Delivery: Free; No minimum order required
Delays, Weather & Force Majeure We are not responsible for delays caused by carriers, extreme weather, natural disasters, pandemics, or other events beyond our control. If a package is significantly delayed, contact us with your order number and tracking information so we can assist.
Damaged or Lost Packages If your package arrives damaged or the contents are compromised, please contact us within 7 days of delivery and include photos of the outer packaging and product. We will work with you on a replacement or refund.
For lost packages, wait until the estimated delivery window has passed, then contact us. We will file a claim with the carrier when appropriate and arrange a resolution.
Address Accuracy Please double-check your shipping address at checkout. We are not responsible for packages sent to an incorrect or incomplete address provided by the customer. Address changes after shipment may not be possible.
Restrictions We currently ship to the continental United States. We do not ship to P.O. boxes or to locations where carrier service is unreliable.